Terms of service

TERMS OF SERVICE

Last updated: 27 August 2026

  1. ABOUT GYMLY

Gymly Shop is operated by:

LY
CVR: 43739352
Thorupgård Allé 3
2720 Vanløse
Denmark

Email: appgymly@gmail.com
Phone: +45 51 25 76 27

In these Terms, “Gymly”, “we”, “us” and “our” refer to LY trading as Gymly.

These Terms apply when you visit Gymly Shop, create an account or purchase products through shop.gymlyapp.com.

  1. GYMLY’S MARKETPLACE MODEL

Gymly Shop is a curated fitness marketplace.

Your purchase agreement is entered into with Gymly unless the product page and checkout clearly state otherwise.

Selected partner brands may store, pack and ship products directly to you on Gymly’s behalf. The involvement of a partner brand in fulfilment does not remove or reduce your mandatory consumer rights against Gymly.

Questions concerning orders, payments, deliveries, returns and complaints should be directed to Gymly at appgymly@gmail.com.

  1. ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

You are responsible for providing accurate and complete account, billing and delivery information.

If you create an account, you are responsible for keeping your login details secure. Contact us immediately if you believe that your account has been accessed without permission.

  1. PRODUCTS AND PRODUCT INFORMATION

We aim to ensure that product descriptions, images, specifications, sizes, prices and availability are accurate.

Colours and appearance may vary slightly depending on your screen and device. Minor visual differences that do not affect the product’s essential characteristics are not necessarily defects.

Product information may be supplied by our partner brands. Gymly remains responsible for presenting required information clearly to customers.

Products may be changed, updated or discontinued without notice before an order is placed.

  1. PRICES AND VAT

All prices shown to consumers in Denmark include applicable Danish VAT unless clearly stated otherwise.

Shipping charges and any other applicable costs are displayed during checkout before you place your order.

Prices may change at any time, but changes will not affect orders that we have already accepted.

If an obvious pricing or product-information error has occurred, we may contact you to correct the error or cancel the affected order. This does not limit your rights under applicable law.

  1. ORDERS AND ORDER ACCEPTANCE

When you place an order, you will receive an electronic confirmation that we have received it.

An order may be rejected or cancelled before dispatch if, for example:

  • A product is unavailable

  • Payment cannot be authorised

  • Delivery information is incomplete or invalid

  • Fraud or misuse is reasonably suspected

  • An obvious price or product-information error has occurred

  • Delivery to the selected address is unavailable

If we cancel an order after payment has been charged, the affected amount will be refunded to the original payment method.

Orders containing products from different partner brands may be divided into separate shipments.

  1. PAYMENT

Available payment methods are displayed during checkout.

The payment amount may be reserved when you place your order. As a general rule, payment will not be charged until the product is dispatched.

If an order is divided into separate shipments, payment may be captured in connection with the dispatch of the relevant products, where supported by the payment method and our checkout system.

You are responsible for ensuring that you are authorised to use the selected payment method.

  1. SHIPPING AND DELIVERY

Products may be shipped directly by different partner brands and from different locations.

An order may therefore:

  • Arrive in multiple packages

  • Arrive on different days

  • Have separate tracking numbers

  • Include shipping charges from more than one fulfilment location

Estimated processing times, delivery times and shipping charges are explained in our Shipping Policy and displayed during checkout where applicable.

Gymly bears the risk of loss or damage to a product until it has been delivered to you or a person designated by you, except where you independently arrange a carrier not offered by Gymly.

  1. RIGHT OF WITHDRAWAL AND RETURNS

Consumers normally have a 14-day statutory right of withdrawal when purchasing products online.

The applicable deadlines, return process, return costs, exceptions and refund procedure are described in our Return and Refund Policy.

Because products may be shipped by different partner brands, returned products may need to be sent separately and to different return addresses.

You must contact Gymly for the correct return instructions. Products should not be returned to Gymly’s registered business address unless Gymly specifically instructs you to do so.

  1. DEFECTIVE PRODUCTS AND COMPLAINTS

Purchases made by consumers are covered by the mandatory rights provided by Danish consumer law, including the Danish Sale of Goods Act.

You generally have a two-year right to complain about defects that were present at delivery or resulted from an underlying defect present at delivery.

The right to complain does not cover damage caused by improper use, accidents, normal wear and tear, failure to follow instructions or other circumstances for which Gymly is not responsible.

If you believe that a product is defective, damaged or incorrect, contact appgymly@gmail.com and include:

  • Your order number

  • A description of the problem

  • Relevant photographs or documentation

Gymly will assess the complaint and, where applicable, arrange repair, replacement, a price reduction, refund or another remedy required by law.

Partner brands may assist Gymly with the practical handling of a complaint, but customers should initially contact Gymly.

  1. NUTRITION AND HEALTH-RELATED PRODUCTS

Product descriptions concerning supplements, nutrition, recovery or health-related products are provided for general product-information purposes.

Always read the product label, ingredients, allergens, warnings and instructions before use.

Gymly’s content is not medical advice and does not replace advice from a doctor or another qualified healthcare professional. If you are pregnant, breastfeeding, taking medication, have a medical condition or are uncertain whether a product is suitable for you, seek professional advice before use.

Nothing in this section limits your statutory rights or Gymly’s responsibility for defective or unsafe products.

  1. INTELLECTUAL PROPERTY

The Gymly name, logo, visual identity, website design, original text, images, videos and other original material are owned by Gymly or used with permission.

Product names, logos, photographs and other materials belonging to partner brands remain the property of their respective owners.

You may use the website for personal and non-commercial purposes. You may not copy, reproduce, distribute, scrape, commercially exploit or modify protected content without permission, except where permitted by law.

  1. REVIEWS AND USER CONTENT

If you submit a review, image, comment or other content, you confirm that:

  • The content is based on your genuine experience

  • You have the right to submit it

  • It does not infringe another person’s rights

  • It is not unlawful, misleading, abusive or discriminatory

  • Any incentive or compensation connected to the review is disclosed

You grant Gymly a non-exclusive, worldwide, royalty-free licence to display and use the submitted content in connection with Gymly’s services and marketing.

We may remove content that violates these Terms or applicable law.

  1. THIRD-PARTY SERVICES AND SHOPIFY

Gymly Shop is hosted by Shopify, which provides the technical e-commerce platform.

The purchase agreement is with Gymly, not Shopify. Shopify is not the seller of products offered through Gymly Shop.

The website may contain links to third-party websites or services. Gymly is not responsible for transactions entered into independently on external websites.

  1. ACCEPTABLE USE

You may not use Gymly Shop to:

  • Violate applicable law

  • Commit fraud or provide intentionally false information

  • Interfere with the website’s security or operation

  • Introduce malware or harmful code

  • Infringe intellectual property or privacy rights

  • Harvest personal information without permission

  • Harass other users, employees or partners

  • Use automated systems to access the website in a way that damages or materially disrupts the service

We may restrict access or suspend accounts where reasonably necessary to prevent unlawful activity, fraud, misuse or security threats.

  1. AVAILABILITY AND LIABILITY

We aim to keep Gymly Shop secure and available, but temporary interruptions may occur because of maintenance, technical faults or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from mandatory consumer-protection rules or product-safety law.

Gymly is not responsible for indirect business losses suffered by a consumer where such losses were not reasonably foreseeable and do not arise from a breach for which Gymly is legally responsible.

  1. PERSONAL DATA

Our collection and processing of personal data are described in our Privacy Policy.

Shopify and other service providers may process personal data on our behalf to operate the store, process payments, prevent fraud and fulfil orders.

  1. CHANGES TO THESE TERMS

We may update these Terms when our services, business model or legal obligations change.

The Terms applicable to a purchase are generally those in effect when the order is placed. Changes will not reduce rights already acquired under an accepted order.

The current version and its latest update date will remain available on this page.

  1. GOVERNING LAW

These Terms and purchases made through Gymly Shop are governed by Danish law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country of residence.

Any dispute should first be submitted to Gymly so that we can attempt to resolve it directly.

  1. COMPLAINTS

If you wish to make a complaint, contact:

Email: appgymly@gmail.com
Phone: +45 51 25 76 27

If we cannot resolve the complaint, eligible Danish consumers may submit the matter to the relevant public consumer-dispute body through Nævnenes Hus. Further information is available at naevneneshus.dk.

  1. CONTACT

Questions about these Terms should be sent to:

Gymly / LY
CVR: 43739352
Thorupgård Allé 3
2720 Vanløse
Denmark

Email: appgymly@gmail.com
Phone: +45 51 25 76 27