Shipping policy
SHIPPING POLICY
This Shipping Policy applies to orders placed through Gymly Shop.
SHIPPING DESTINATIONS
We currently deliver to addresses within Denmark.
Available delivery methods and shipping prices are displayed during checkout. We do not currently offer a general free-shipping threshold unless a specific promotion clearly states otherwise.
FULFILMENT BY PARTNER BRANDS
Gymly is a fitness marketplace. Products sold through Gymly Shop may be stored, packed and shipped directly by different partner brands.
Gymly remains your point of contact regarding your order, even when a partner brand handles fulfilment and delivery.
ORDERS CONTAINING MULTIPLE BRANDS
If your order contains products from more than one partner brand, the order may be divided into separate shipments.
This means:
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Your products may arrive in multiple packages
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Packages may arrive on different days
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You may receive more than one shipping confirmation
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You may receive separate tracking numbers
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Separate shipping charges may apply to each shipment
The total shipping cost will be displayed during checkout before you complete your purchase.
PROCESSING TIMES
Orders are typically processed within 1–3 business days.
Processing times may vary between partner brands, products and periods of high demand. Orders placed during weekends or public holidays will normally begin processing on the following business day.
If a product has a different expected processing time, this will be stated on the product page or communicated after your order is placed.
ESTIMATED DELIVERY TIMES
Estimated delivery time within Denmark is normally 2–5 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by the carrier, weather, public holidays, periods of high demand or other circumstances outside our reasonable control.
Unless another delivery deadline has been agreed, orders will be delivered without undue delay and no later than 30 days after the purchase.
TRACKING
When tracking is available, you will receive tracking information by email after your order has been dispatched.
For orders containing products from multiple partner brands, tracking information may be sent separately for each shipment.
SHIPPING CHARGES
Shipping charges are calculated during checkout based on the products, partner brands, delivery addresses and available delivery methods included in your order.
Because products may be shipped from different locations, shipping charges may be combined from multiple shipments.
Any applicable shipping charges will be shown before payment.
INCORRECT DELIVERY INFORMATION
You are responsible for providing complete and accurate delivery information during checkout.
If you notice an error, contact us immediately at appgymly@gmail.com. We will try to update the information, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
DELAYS AND MISSING SHIPMENTS
If your shipment is significantly delayed or appears to be missing, contact us at appgymly@gmail.com and include your order number.
Gymly will coordinate with the relevant partner brand and shipping carrier to investigate the shipment and determine the appropriate solution.
DAMAGED DELIVERIES
Please inspect your order when it arrives.
If a package or product arrives damaged, retain the packaging and contact us as soon as possible. Include your order number, a description of the damage and clear photographs of the product and packaging.
We will assess the issue and arrange an appropriate solution in accordance with applicable consumer law.
UNCLAIMED OR REFUSED PACKAGES
Refusing delivery or failing to collect a package does not by itself constitute a valid withdrawal from the purchase.
If you wish to exercise your right of withdrawal, you must clearly notify Gymly in accordance with our Return and Refund Policy.
CONTACT
If you have questions about shipping or delivery, contact:
Email: appgymly@gmail.com
Phone: +45 51 25 76 27
LY
CVR: 43739352
Thorupgård Allé 3
2720 Vanløse
Denmark