Refund policy

RETURN AND REFUND POLICY

You have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, you must inform Gymly of your decision within 14 days of receiving your order. Contact us at appgymly@gmail.com and include your order number and the item or items you wish to return.

Once we have received your request, we will provide return instructions and the correct return address.

RETURNS FROM MULTIPLE BRANDS

Gymly is a marketplace, and products may be stored and shipped by different partner brands. Therefore, items from the same order may need to be returned separately and to different return addresses.

Please do not send products to Gymly’s registered business address unless we have specifically instructed you to do so.

RETURN DEADLINE

After notifying us that you wish to withdraw from your purchase, you must return the product without undue delay and no later than 14 days after notifying us.

CONDITION OF RETURNED PRODUCTS

You may inspect a product in the same way as you would in a physical store.

You are responsible for any reduction in the product’s value caused by handling beyond what is necessary to determine its nature, characteristics and functionality. Any deduction from your refund will be assessed individually and in accordance with applicable law.

Where possible, products should be returned with their original packaging, tags and accessories.

RETURN SHIPPING COSTS

If you exercise your right of withdrawal, you are responsible for the direct cost of returning the product unless Gymly has agreed otherwise.

If a product is defective, damaged during delivery or different from what you ordered, Gymly will cover reasonable return shipping costs and provide further instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact us as soon as possible at appgymly@gmail.com. Include your order number, a description of the issue and, where relevant, photographs showing the problem.

We will assess the issue and arrange an appropriate solution in accordance with applicable consumer law.

EXCEPTIONS

The right of withdrawal may not apply to certain products where an exception is permitted by law, including:

• Products made to the customer’s individual specifications or clearly personalised

• Sealed products that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery

• Products that are liable to deteriorate or expire rapidly

• Digital gift cards or digital products where the customer has expressly agreed that delivery may begin and acknowledged the loss of the right of withdrawal, where applicable

These exceptions do not limit your rights if a product is defective, damaged or incorrect.

EXCHANGES

We do not currently offer direct exchanges.

If you would like another size, colour or product, please return the original item in accordance with this policy and place a new order.

REFUNDS

If you withdraw from your purchase, we will refund the payments received for the returned product, including the cost of our least expensive standard delivery option where required by law.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable beyond the cost of our standard delivery option.

We will issue the refund without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until the returned product has been received or until you provide documentation showing that it has been returned, whichever occurs first.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT

For questions about returns or refunds, contact:

Email: appgymly@gmail.com
Phone: +45 51 25 76 27

LY
CVR: 43739352
Thorupgård Allé 3
2720 Vanløse
Denmark

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the agreement.

To:

LY / Gymly
Thorupgård Allé 3
2720 Vanløse
Denmark
Email: appgymly@gmail.com

I/we hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Order number:

Product(s):

Ordered on/received on:

Customer name:

Customer address:

Date:

Signature, only if submitted on paper: